Support – Pimentel Services Ltd.
We’re here to help with any iOS app we build.
This Support page applies to all apps developed and published under Pimentel Services Ltd. / Jose Pimentel, including:
- Tool Tracker Pro
- Time Tracker Pro
- Time Tracker Cloud
- ToolManagerPro
- Construction Logger Pro
- PlumbLog
- MyRecipes
- Supervisor’s Daily Log
- Any future apps released under our developer account
Whether you need technical assistance, feature guidance, account help, or have suggestions from the field, we’re here to help.
📩 Contact Support
If you need assistance, you can reach us directly:
Email: support@josepimentel.app
When contacting support, please include (if possible):
- The name of the app you’re using
- Your device model (e.g., “iPhone 17 Pro – iOS 18”)
- A brief description of the issue
- Screenshots (optional)
- Steps to reproduce the problem
We respond as fast as possible and take user feedback seriously.
📘 Getting Started
1. Downloading & Installing Apps
All apps are distributed through the Apple App Store.
Search for the app name or visit the App Store link provided on each product page.
2. First-Time Setup
Most apps require minimal configuration.
Common setup steps include:
- Allowing optional permissions (Camera, Photos, Location—only if needed)
- Adjusting preferences in the app’s Settings screen
- Enabling iCloud sync (optional and user-controlled)
- Creating categories, projects, tools, or logs, depending on the app
If you need help getting started, support can walk you throughthe setup step-by-step.
🔧 Troubleshooting Guide
App won’t open or freezes
Try the following:
- Force-quit the app
- Restart your device
- Ensure iOS is up to date
- Delete and reinstall the app (make sure you have backups or iCloud sync enabled)
iCloud Sync Not Working
iCloud syncing requires:
- Same Apple ID on all devices
- iCloud is enabled for the specific app
Settings → Your Name → iCloud → Show All → (App Name) - A stable internet connection
- Time for CloudKit to propagate changes
If sync still fails, contact support.
Missing Data or Records
Depending on the app:
- Check if the record exists on another device (iCloud sync delay)
- Ensure iCloud was not disabled recently
- Ensure the App was not reset under Settings
- Check your filters (e.g., “All Types”, categories, search)
Support can help recover or confirm the behavior.
Camera or Photos Access Denied
If an app uses photos (e.g., tools, job-site reports), make sure access is enabled:
Settings → Privacy → Camera / Photos → (App Name)
Exporting (PDF/CSV) Doesn’t Work
Try:
- Rebooting the device
- Ensuring there is an app installed that can open files (e.g., Files, Mail, Notes)
- Checking available storage
- Using a different share option (AirDrop, Files, Email, etc.)
💡 Tips for Best Performance
- Keep iOS updated
- Keep apps updated from the App Store
- Enable iCloud if you want multi-device syncing
- Back up your device regularly
- Clean up unused categories, projects, or tool entries
- Use the export features to archive important data
🛠 Feature Requests & Feedback
We actively evolve our apps based on real-world feedback—especially from tradespeople, foremen, supervisors, and field workers.
If you have ideas, requests, or improvements:
Your input directly shapes future updates.
📝 Reporting Bugs
If you encounter unexpected behavior:
- Describe what you were doing
- List the steps that cause the issue
- Share device details
- Attach screenshots or screen recordings (if comfortable)
We will investigate every report and keep you updated if needed.
🔐 Privacy & Data
For privacy information about all our apps, please visit:
👉 Privacy Policy
Click Here
We take your privacy seriously and never collect unnecessary data.
🙌 Thank You
Thank you for using our apps and supporting independent development.
We work hard to build reliable, professional tools for the field — created by someone who understands the trades.